From The Aion Wiki

 In both Sanctum and Pandaemonium, there is a Daeva of Appearance that allows the player to adjust the way their character looks. This allows the player to change every physical aspect of his/her character aside from Gender. This NPC also cannot change the player's name.

In order to use the plastic surgeon players wll require a plastic surgery ticket. NCSoft has not yet released any information about where or when these tickets will be made available. Aion players should note that the Daeva of Appearance will not notify you of the need for these tickets until you attempt to apply your changes. Unless you have found a plastic surgery ticket (please let us know where!) we don't recommend you spend time altering your characters appearance as you will be dissapointed when you are complete and are unalbe to apply the changes.

Where to find the Plastic Surgeons

The Daeva of Appearance in Sanctum, Maenia, is found in the Angelic Frippery Shop on Divine Road.

The Daeva of Appearance in Pandeamonium, Himingleva, is found in the Angelic Frippery Shop on Prosperity Road

In the meantime you can alter simple features such as hair color by purchasing items from the Daeva of Cosmetics.

The Daeva of Cosmetics in Sanctum, Tigares, is found in the Angelic Frippery Shop on Divine Road.

The Daeva of Cosmetics in Pandeamonium, Sjalfi, is found in the Angelic Frippery Shop on Prosperity Road

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